TERMS AND CONDITIONS
- - All prices are ex yard, transport can be arranged if required.
- - All prices are exclusive of GST.
- - Natural stone can vary in colour and texture from piece to piece and within each piece itself - this is the inherent beauty of the product. All natural stone is sold subject to this, therefore no claims will be accepted after the product has been installed.
- - All samples provided are indicative of colour and texture only.
- - All calibrated product has a +/- 2mm thickness tolerance (subject to clefting on the surface of some products eg black limestone, Slate).
- - All dimensions have a +/-2mm tolerance.
Terms of Delivery
Installation & General Information
We recommend using white cement and white washed sand in your mortal mix for all products, particularly lighter coloured stones which may be translucent.
IS THERE A WARRANTY AGAINST CRACKS? THERE IS NO WARRANTY AGAINST CRACKS FROM ANY DISTRIBUTOR/SUPPLIER OF NATURAL STONE. BUT WE WARRANTY FOR THE QUALITY OF THE PRODUCT. NATURAL STONES, PARTICULARLY IGNEOUS PRODUCTS (FORMED FROM VOLCANIC ERUPTIONS – GRANITE & GRANITE & BASALT), INHERENTLY HAVE VESICULATIONS, VEINING AND CRAZING (LINES) THAT MAY APPEAR ON THE SURFACE OF THE STONE. THESE CHARACTERISTICS ARE NORMAL AND ARE CONSIDERED PART OF THE STONE. OFTEN THESE CHARACTERISTICS ARE ONLY VISIBLE DURING THE DRYING PROCESS I.E. WHEN THERE IS MOISTURE IN THE STONE.
TILES/STONES ARE CRACKING AFTER INSTALLATION.
WHAT CAUSES CRACKING?All hard surfaces are prone to cracking, but steps can be taken to minimize the likelihood of cracking and to ensure the longevity of the installation. Cracks in flooring applications are typically due to material being installed on an uneven sub-floor, the sub-floor shifting after installation, or due to the material not being able to withstand the traffic conditions in the space.
ENSURE GOOD COMMERCIAL QUALITY LAYING PRACTICES ARE ADOPTED INCLUDING CLEANING OFF ANY RESIDUE TO MORTAR STAINS AS YOU GO. CONTROL JOINTS SHOULD BE INSTALLED IN ACCORDANCE WITH THE RELEVANT BUILDING COSTS. NATURAL STONES, PARTICULARLY IGNEOUS PRODUCTS (FORMED FROM VOLCANIC ERUPTIONS – GRANITE & GRANITE & BASALT), INHERENTLY HAVE VESICULATIONS, VEINING AND CRAZING (LINES) THAT MAY APPEAR ON THE SURFACE OF THE STONE. THESE CHARACTERISTICS ARE NORMAL AND ARE CONSIDERED PART OF THE STONE. OFTEN THESE CHARACTERISTICS ARE ONLY VISIBLE DURING THE DRYING PROCESS I.E. WHEN THERE IS MOISTURE IN THE STONE. PROVIDING THESE NATURAL CHARACTERISTICS DO NOT AFFECT THE STRUCTURAL INTEGRITY OF THE STONE THE PRODUCT SHOULD BE LAID AND THE NATURAL VARIATIONS FOR PART OF THE NATURAL BEAUTY OF THE STONE. CLEANING: USE A PROPRIETARY CLEANING AGENT SUITABLE FOR THE NATURAL STONE PURCHASED. DO NOT USE ACID (E.G. HYDROCHLORIC) AS YOUR CLEANING AGENT.
Sealing: It is recommended you seal your natural stone products to obtain full performance. Products laid adjacent to a pool may require special attention.
Please contact your place of purchase for further hints and tips ard to clarify any further queries prior to laying the stone.
Conditions of Purchase:
Prior to installation:
It is recommended to keep the product under cover prior to installation so the product is kept dry.Products are often packed very tightly and are wet at the point of production and are unable to totally dry out until unpacked. They will often lighten in colour as they dry. Dry Tiles are necessary prior to installation. Prior to installation always ensure batches of stone are shuffled to achieve evenness in distribution of any colour variation. This will mean opening all crates or pallets supplied to achieve evenness in distribution of any colour variation. This will mean opening all crates or pallets supplied prior to installation. Consideration can be given to pre sealing product prior to installation to help with the cleaning and sealing of the product upon completion of the project. It is normal for natural stone to have some minor nicks along the edge of the product created during the manufacturing process. Non-calibrated (natural split) Tiles need to be graded prior to installation, the thicker Tiles will dictate the finished surface level. Dimensions listed are nominal as slight variation in size and thickness can occur with most natural material. It is a customer's responsibility to provide any plans for their desired paving design or any legal permissions regarding their design to the installers prior to installation commence. Once the installation starts it won't be a responsibilty of Stones And Tiles to accommodate for any changes or replacements.NO CREDIT WILL BE ALLOWED ON GOODS THAT HAVE BEEN SOLD AT A SPECIAL DISCOUNTED PRICE, GOODS THAT HAVE BEEN PURCHASED FROM ANOTHER MERCHANT OR WHOLESALER AT THE REQUEST OF THE CUSTOMER OR THAT DO NOT MEET THE CREDIT REQUIREMENTS SET OUT ABOVE.
Conditions Apply for "Beat Any Quote":
Credits & Return
Terms of Payment